These 6 Companies Need Work-From-Home Customer Service Reps Right Now
Working from home isn’t for everyone, but for some, it means freedom, flexibility and an opportunity to create a healthy balance between work and, well, the rest of life.
And that’s why we here at The Penny Hoarder are always looking for great work-from-home job opportunities for you!
6 Work-From-Home Jobs That Are Open Now
Today’s batch of work-from-home job opportunities has something for everyone: part-time, full-time, awesome benefits. Read on to see if one of these jobs is right for you!
(And if you’re looking for ways to make even more money from home, check out these 32 legitimate ways to make a little extra cash.)
1. Customer Experience Associate at Storq
Storq is a clothing company that sells simple, go-to maternity wear.
The company is currently looking for a part-time customer experience associate to handle customer inquiries, troubleshoot shipping issues, offer sizing and style advice and manage returns.
You should have “a zest for proper spelling and grammar,” be an independent worker and be able to communicate with customers in a friendly, conversational tone.
Applicants should also possess or be working toward a bachelor’s degree. Bonus points if you’ve used help desk software before.
In this role, you’ll work between 15-20 hours per week, and it can be from pretty much anywhere. (Seriously — apparently even Mars is acceptable as long as you have a reliable internet connection!)
No word yet on what this position pays or what benefits a customer experience associate might enjoy, but we’ve reached out to the company and will update this post when we find out.
Here’s where you can apply for this position and learn more about Storq.
2. Community Liaison at Khan Academy
Khan Academy is an online learning resource that helps students of all ages to learn and study at their own pace.
The company is currently looking for a part-time community liaison to grow and manage the volunteer program and to ensure that the learning community has access to the resources they need.
You’ll also be in charge of improving documentation and processes, handling user reports, advocating for community users, moderating comment boards and addressing and diffusing problematic situations appropriately.
You should have one to three years of experience with online communities, excellent, adaptable written communication skills and a “strong fluency in memes, internet trends, gifs and/or dad jokes.”
Prior experience working or volunteering in an educational environment and previous participation in the Khan Academy community a plus.
To start, you’ll work about 20 hours per week, although there may be potential to work more hours if needed.
Pay and benefits aren’t included in the job listing, but we’ve reached out to the company for details and will update the post when we find out more information. You can check out a list of employee benefits on Khan Academy’s careers page.
Apply for this position and see the original job listing.
3. Customer Support Specialist at B2Gnow
B2Gnow provides governments of all sizes with comprehensive diversity management software.
The company is looking for a full-time Customer Success Specialist in or around the Phoenix, Arizona area, although remote locations will be considered.
As a Customer Support Specialist, you’ll be tasked with managing daily activities for and fostering strong relationships with assigned customers, ensuring service requests are properly addressed and identifying and recommending internal improvements, along with various other projects along the way.
You should have strong verbal and written communication skills, experience with SaaS-based platforms and prior experience working in the realm of customer success.
Applicants should possess a bachelor’s degree and have at least five years of relevant experience, along with a proficiency in Microsoft Office software.
The job requires a willingness to travel, and pays between $50,000 and $75,000. Benefits include medical, dental and vision insurance, a 401K program with company match and paid vacations and holidays.
Apply for this position and learn more about the specific requirements.
4. Customer Support Representative for Lesterland
Lesterland develops and supports WordPress plugins with a focus on organizations using Google Apps.
The company is looking for a part-time Customer Support Representative to respond to email queries, identify trends in the problems customers are facing, regularly update the FAQs section on the website and suggest and test future product iterations.
The team behind Lesterland is based in the UK, but you can work from anywhere as long as you’re available during Eastern Standard Time core work hours.
As of right now, the company needs someone to devote about two hours per day to the role, although hours can increase as you learn and progress. These hours are flexible, and the company will work with you to cover any time off that you may need.
As far as pay, the listing simply notes that pay will be competitive and will depend on experience and abilities.
Learn more about this position and find instructions on how to apply.
5. Customer Success Representative at CrowdOx
CrowdOx is a pledge management software that allows KickStarter and Indiegogo project creators to create and send surveys to increase funding and verify backer orders.
The company is looking for a Customer Success Representative to answer incoming calls, emails and chats, onboard new customers, monitor customer accounts and contribute well-written articles to the company’s help center.
You should have a native-level fluency in English, excellent (and cheerful and fun) written and verbal communication skills, two or more years of experience in a customer service position and the ability to use and teach others how to use various online tools such as Google Drive and DropBox.
You’ll set your own schedule and work from virtually anywhere, and are encouraged to take time off when needed. No word on what this position pays, but we’ve reached out to the company and will update this post when we hear back.
Learn more about this position and to apply.
6. Customer Success Representative at Justworks
Justworks offers small businesses an online platform for company benefits, compliance and payroll.
As a Customer Success Representative at Justworks, you’ll communicate with customers via phone, email and chat, support updates to your teammates’ tickets and work on projects to improve support content.
This is an overnight shift (based on Eastern Standard Time), so you should be a night owl. This is a full-time position, and you’ll work three or four nights per week. After a brief training period , you’ll be able to work from home.
You should have a bachelor’s degree, proven customer support skills, strong written and verbal communication and the ability learn new and complicated products and help break them down into simpler terms. You should also be a creative problem solver and have experience working remotely.
No word yet on what this position pays, but according to the website, employees enjoy some pretty awesome benefits, including medical, dental and vision insurance, wellness program offerings, leadership training and an employee referral program.
Find out more about this position and how to apply.
Grace Schweizer is a junior writer at The Penny Hoarder.